Fair, Clear, and Upfront.

1. Policy Overview

Payment is generally collected before dispatch. Refund eligibility depends on when cancellation occurs and whether dispatch coordination, provider travel, labor, parts, towing, or other authorized costs have already been incurred.

The applicable dispatch or call-out fee will be identified in the quote or invoice presented to the customer before payment.

2. Cancellation Before Dispatch

If you cancel before a provider accepts the request or is dispatched, you may qualify for a full refund. Contact us immediately because dispatch may occur shortly after payment.

3. Cancellation After Dispatch

Any amount paid above the call-out fee may be refundable after deducting authorized services, travel, mileage, tolls, parts, equipment, or other documented charges already incurred, where permitted by law and disclosed to the customer.

4. After Arrival or Work Begins

If you cancel after the provider arrives or begins inspection, diagnostics, towing, repair, recovery, installation, or labor, charges for completed work, time, mileage, parts, equipment, and the disclosed call-out fee are non-refundable.

5. Unsuccessful Roadside Repair

Roadside repair is not guaranteed. If a vehicle cannot be repaired because of its condition, unavailable parts, safety concerns, site conditions, or equipment limitations, charges for dispatch, travel, inspection, diagnostics, labor, parts, or towing already provided remain payable.

Any prepaid amount not earned or applied to authorized charges will be eligible for refund following review.

6. Provider Unavailability

If we cannot locate an available provider, or the assigned provider cancels before beginning travel, the customer may choose reassignment or receive a refund of the unearned amount.

Arrival estimates may change because of traffic, weather, demand, location, vehicle requirements, or provider availability.

7. No-Show or Incorrect Information

The disclosed call-out fee and incurred charges may remain non-refundable if:

• The customer provides an incorrect location or vehicle description.
• The customer cannot be contacted after reasonable attempts.
• The customer leaves without cancelling.
• The customer lacks lawful access or authority over the vehicle.
• The location is unsafe or inaccessible.
• Special-equipment needs or hazardous conditions were not disclosed.

8. Duplicate or Incorrect Charges

Report suspected duplicate or incorrect charges promptly. If our review confirms a billing error, we will correct it and refund the erroneous amount.

9. Requesting a Refund

Refund requests should be submitted within 14 calendar days after the service date or cancellation. This deadline does not limit rights that cannot legally be waived.

Email help@24roadsiderescue.com or call +1 (717) 956-3787.

Include your name, service date, callback number, service location, transaction or invoice number, amount paid, and reason for the request.

10. Refund Processing

Approved refunds are returned to the original payment method whenever possible. We generally initiate approved refunds within 5–10 business days after completing our review.

After we initiate an approved refund, the customer’s bank, card issuer, or payment provider may require additional time to post the refund.

11. Contact Information