Your Privacy Matters.
At 24 Hour Roadside Rescue, we respect your privacy and are committed to protecting your personal information while coordinating emergency roadside assistance services.
1. Introduction
At 24 Hour Roadside Rescue ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, process, and safeguard your information when you use our dispatch coordination services, website, or mobile applications.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
To effectively dispatch assistance to your location, we may collect:
- Contact Information: Full name, phone number, and email address.
- Location Data: GPS coordinates, street addresses, or highway markers.
- Vehicle Information: Make, model, year, color, license plate number, and current issues.
- Service History: Records of past services requested through our dispatch center.
- Payment Information: Billing details securely processed through payment gateways.
We do not store full credit card numbers.
3. How We Use Your Information
We use your personal information primarily to facilitate emergency roadside services:
- Coordinating and dispatching independent towing and mechanic professionals to your location.
- Communicating updates regarding technician ETA and service status.
- Processing payments for coordination fees and services rendered.
- Improving dispatch systems and geographic coverage.
- Resolving disputes and providing customer support.
4. Data Sharing with Third Parties
Important Disclosure: Because we operate as a dispatch coordination service, it is necessary to share your information with third parties to fulfill your request.
We may share your data with:
- Independent Technicians: Including your name, phone number, vehicle details, and exact location.
- Payment Processors: For secure payment handling.
- Legal Authorities: When required by law or necessary for safety and fraud prevention.
We do not sell your personal data to marketing agencies or data brokers.
5. Data Protection and Security
We implement robust technical and organizational security measures to protect your information against unauthorized access, alteration, or destruction.
This includes encrypted data transmission (SSL/TLS), secure server environments, and restricted staff access to personal information.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand how visitors interact with our platform.
You may control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
7. Your Rights
Depending on your jurisdiction, including California under the CCPA, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data, subject to operational and legal obligations.
- Opt-out of certain data processing activities where applicable.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our compliance team: