Your Privacy Matters.

1. About This Privacy Policy

This Privacy Policy describes how 24 HOUR ROADSIDE RESCUE LLC (“24 Hour Roadside Rescue,” “Company,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you:

• Visit or interact with our website;
• Call, email, or otherwise communicate with us;
• Request roadside assistance or dispatch coordination;
• Submit service, location, vehicle, or payment information; or
• Interact with our advertisements and online services.

2. Our Business and Service Model

24 HOUR ROADSIDE RESCUE LLC provides roadside-assistance dispatch and coordination services. We connect customers with available independent third-party towing companies, mechanics, technicians, and roadside-service providers.

3. Information We Collect

Information you provide

• Name, telephone number, and email address;
• Billing address and other contact information;
• Breakdown location, GPS location, street address, highway, mile marker, or nearby landmark;
• Vehicle information, such as vehicle type, make, model, year, condition, license plate, and service needs;
• Service-request details, requested services, estimates, invoices, receipts, and transaction history;
• Messages, emails, customer-support requests, and other communications with us; and
• Information submitted in connection with a complaint, refund, chargeback, or payment dispute.

Information collected automatically

• IP address and approximate location;
• Browser, device, operating-system, and language information;
• Pages visited, referring URLs, timestamps, and website activity;
• Cookie identifiers and advertising identifiers;
• Call-source and advertising-conversion information; and
• Website security, diagnostic, and fraud-prevention data.

Payment information

Payments may be processed by third-party payment providers such as Stripe, PayPal, or another provider identified during checkout. Payment providers may collect payment-card, bank-account, billing, identity-verification, and transaction information under their own privacy policies and legal obligations.

We do not directly store complete payment-card numbers or card security codes on our website. We may receive limited transaction information such as the payer’s name, billing contact details, payment status, transaction identifier, amount, date, and the last digits or type of the payment method.

4. How We Use Information

We may use collected information to:

• Receive, assess, and coordinate roadside-service requests;
• Locate and dispatch an appropriate independent service provider;
• Communicate estimates, arrival updates, service status, receipts, and support information;
• Send transactional text messages related to a customer-initiated roadside-service request after obtaining the customer’s consent;
• Send secure payment or invoice links by text message or email when requested or authorized by the customer;
• Process, confirm, reconcile, and document payments;
• Respond to questions, complaints, refunds, and disputes;
• Verify transactions and prevent fraud, abuse, and security risks;
• Maintain business, tax, accounting, and transaction records;
• Operate, secure, troubleshoot, and improve our website;
• Measure advertising performance and website traffic;
• Enforce our agreements and protect legal rights;
• Comply with applicable laws and lawful requests; and
• Send marketing communications when permitted by law and subject to your right to opt out.

5. How and Why We Share Information

Information may be shared with:

• Independent roadside providers: Towing companies, mechanics, technicians, and other providers who may respond to your service request.
• Payment providers: Stripe, PayPal, banks, card networks, and other payment or financial-service providers used to authorize, process, settle, refund, or review transactions.
• Technology providers: Website hosting, communications, email, telephone, analytics, data storage, security, and customer-support providers.
• Analytics and advertising providers: Providers such as Google Analytics, Google Tag Manager, Google Ads, and Meta when those services are enabled on our website.
• Professional advisers: Accountants, attorneys, insurers, consultants, and auditors subject to appropriate confidentiality duties.
• Government or legal authorities: When disclosure is required by law, court order, legal process, or necessary to protect safety, prevent fraud, or defend legal rights.
• Business-transfer recipients: Parties involved in a merger, financing, acquisition, restructuring, or sale of business assets, subject to applicable legal safeguards.

Third parties may independently determine how they process information and may maintain their own privacy policies. Their privacy practices are governed by their policies, not solely by this Privacy Policy.

6. SMS, Mobile Information, and Payment Links

How customers consent

Customers may consent to text messaging during a telephone call after an authorized representative of 24 HOUR ROADSIDE RESCUE LLC clearly explains the types of service-related messages the customer may receive. The customer must affirmatively agree before we send an outbound text message. We may record the telephone number, date, time, and method of consent for compliance and recordkeeping.

Types and frequency of messages

Text messages are transactional and customer-care related. They may include service-request confirmations, dispatch updates, estimated arrival information, provider-coordination details, responses to customer questions, receipts, and secure payment or invoice links connected to an active roadside-service request. Message frequency varies, typically based on the needs and duration of each service event. We do not send unsolicited marketing or messages to purchased contact lists.

Payment links sent by SMS

When requested or authorized as part of an active service request, we may send a secure payment or invoice link by SMS. Payment links may direct the customer to Stripe, PayPal, or another payment provider disclosed at the time of payment. We do not request that customers send complete payment-card numbers, card security codes, passwords, or bank-login credentials by text message.

Operational disclosures and SMS choices

We may disclose a customer’s telephone number to an assigned independent roadside-service provider only when reasonably necessary to fulfill the roadside service specifically requested by the customer. This limited operational disclosure does not include SMS opt-in data or messaging consent and does not permit the provider to use the number for marketing, promotional, or lead-generation purposes.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out of further text messages or HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services. After an opt-out request, we may send one final message confirming the opt-out.

7. Payment Processing and Financial Partners

We use third-party financial institutions and payment providers to support payment processing, settlement, refunds, fraud prevention, identity verification, and business banking. These providers may include the payment processor, financial institution, partner banks, card networks, and other providers identified during a transaction.

These organizations may process information in accordance with their own privacy notices, regulatory duties, anti-money-laundering requirements, and identity-verification procedures. We do not control their independent verification or account-approval decisions.

Customers should review the applicable payment provider’s terms and privacy policy before submitting payment information.

A payment link may be delivered by SMS, email, or another method authorized by the customer. Payment information entered through a payment provider’s hosted checkout page is transmitted directly to that provider and is handled under the provider’s security, privacy, and compliance practices. We do not use payment information for purposes unrelated to processing, documenting, supporting, or resolving the applicable transaction.

8. Cookies, Analytics, and Advertising

We may use necessary, functional, analytics, and advertising cookies or similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance, detect fraud, and improve our services.

These technologies may be provided by services such as Google Analytics, Google Tag Manager, Google Ads, and Meta. Depending on your location and the technologies enabled, these providers may receive information about your device, browser, IP address, website activity, and interactions with advertisements.

You may manage cookies through your browser settings and, where available, our cookie-consent controls. Blocking some cookies may affect website functionality. You may also use the privacy and advertising controls offered directly by Google, Meta, and other providers.

9. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Performance of a contract or steps requested before entering a contract;
• Your consent, which may be withdrawn where applicable;
• Our legitimate interests in operating, securing, and improving our services;
• Compliance with legal and regulatory obligations; or
• Protection of the vital interests, rights, or safety of customers or others.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and tax records, preventing fraud, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods vary based on the type of information, the transaction involved, legal requirements, and legitimate business needs. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access restrictions, secure hosting, encrypted connections, authentication controls, and service-provider security measures.

No internet transmission, payment system, or storage method can be guaranteed to be completely secure. Customers should avoid sending full payment-card numbers, passwords, or other highly sensitive information through ordinary email or text messages.

12. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request restriction of or object to certain processing;
• Withdraw consent where processing is based on consent;
• Request a portable copy of certain information;
• Opt out of marketing emails, calls, or text messages; and
• Appeal or complain to an appropriate privacy authority where applicable.

To submit a request, contact us using the information below. We may need to verify your identity before completing a request. Certain information may be retained where permitted or required by law, including transaction, tax, fraud-prevention, dispute, and legal records.

To stop promotional emails, use the unsubscribe instructions in the message or contact us. Transactional or service-related communications may still be sent when necessary to fulfill a request or maintain an account.

To stop SMS messages, reply STOP. For SMS assistance, reply HELP or contact us using the telephone number or email address below. An SMS opt-out applies to the number that received the request and will be honored as required by applicable law and carrier rules.

13. State-Specific Privacy Disclosures

Residents of certain U.S. states may have additional rights under applicable state privacy laws. These may include rights concerning access, correction, deletion, portability, targeted advertising, or certain disclosures of personal information.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right. Requests may be submitted using the contact information below.

14. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child has provided information to us may contact us to request its review or deletion.

15. International Data Processing

Our business personnel and service providers may process information in the United States, the Philippines, and other countries where our technology, communications, payment, and service providers operate. Privacy and data-protection laws in those locations may differ from those in your jurisdiction. Where required, we use reasonable safeguards for international data transfers.

16. External Websites and Services

Our website may link to independent websites, payment pages, mapping services, social-media platforms, or third-party service providers. We are not responsible for the privacy or security practices of independent third parties. Review their policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised version will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or another appropriate method.

18. Contact Us

Contact us with privacy questions, requests, or concerns: